Privacy Policy

Privacy policy

Under the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you've given us. When you make an online order, we need to know your name, email address, credit card billing address, delivery address. This allows us to process and fulfill your orders and to notify you about your order status. We also require a landline telephone number in case we need to contact you, and for international orders this number may be given to our couriers in order to help with the delivery of your goods.

You have trusted us by giving us these details and we promise not to use these details for any other reason other than processing your order or informing you about the products and services of Light and Colour Studio. We will not pass any of your details on to third parties for profit or otherwise. Our security procedures mean that we may occasionally request you to answer security questions or provide proof of identity before we are able to disclose sensitive information to you.

Credit card security

We take online security extremely seriously and have taken rigorous precautions to ensure that your payment information is processed confidentially and accurately and for this service we use Paypal.

We don't hold sensitive payment details about our customers. When you input your card details during shopping, the card processor (Paypal) retains all the information about your card and only issues Light and Colour Studio with a unique electronic identifier. This identifier then allows us to process the your order. It also allows us to issue refunds. We don't have access to your card details.

Please be aware that in the interests of credit card security you will not be contacted by us and asked for credit card details over the telephone or by email at any time. All our online sales are handled by PayPal in their highly secure website.

Cookies

Our online ordering system uses a cookie to record a unique reference on your computing device so that we can keep track of your order as you use the system. This cookie, that's saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous records that were generated on previous visits to our site.

If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you won't be able to use our online store.

Please refer to your internet browser's help section to see how to enable cookies on your computing device. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to our site. This may involve the use of a cookie that will not expire at the end of your browsing session.

Ownership of information

Light and Colour Studio creates all of the images and descriptions for the website. This information is copyright of Light and Colour Studio and may not be used by any other party without express permission of Light and Colour Studio. The Light and Colour Studio website is provided for use only for viewing by an end user. Taking of any content or prices by any manual or automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with Light and Colour Studio or where Light and Colour Studio has expressly requested the process.

Accuracy of information

We put a lot of time and effort into describing and photographing the products we sell using our own photography studio.

Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you've purchased something based on a picture or description on the website which turns out to be incorrect we'll happily replace or refund the product.

Changes

If we decide to change our Terms and Conditions, we'll post the changes on this page so that you're always aware of what information we collect, how we use it and under what circumstances we disclose it.

Site usage

Light and Colour Studio disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.